OUR FIVE-STEP CLEANING PROCESS

Old World Craftsmanship Combined with New Technology
The five-step process employs the simple elements of air and water to deliver an extremely thorough, yet gentle
cleaning. Though more time consuming, cleaning rugs by hand ensures that no stain is overlooked and a rug’s
delicate construction isn’t placed under undue stress. This approach produces the most thorough cleaning for
your treasured investment.

1. Air Dusting
The preliminary step of the process is known as Air Dusting or simply, Dusting.
Combining soft, powerful compressed air with specially designed patented tools
helps to gently lift and remove dust and dry particles trapped deep inside the rug’s
fibers and foundation.
2. Submersion Hand Wash
In the weaving capitals of the world, handmade rugs are washed by submerging them for
several hours in flowing rivers. The Submersion Hand Wash step simulates this age-old
process, enabling all foreign matter to be purged from a rug. Using a continuous flow of
water, combined with a mild, ph-neutral cleansing agent massaged deep into the fiber,
further removes a rug’s contaminants and keeps them from settling into the rug again.
While the rugs are submerged, three compression rollers purge or “squeeze” all remaining
contaminants. Rugs with particularly stubborn contaminants, such as pet urine, are
submerged for an extended period to guarantee their complete removal. We use small,
medium and large sized compression rollers to ensure all contaminants are removed from
the rugs before they proceed to the air rinse stage.
3. Air Rinse
The third step in the system, Air Rinse, rinses all cleaning solutions from the rug using
compressed air and specially designed tools to create an underwater, vigorous rinse.
In addition to purging cleaning solvents from the rug, Air Rinse lifts and adds body to
the rug’s fibers. Following the Air Rinse, the rug is hoisted from the Wash Pit and soft
water-rinsed a second time before being moved to the Dry Room.
4. Controlled Drying
Achieving a fast and efficient drying method is critical, as rugs can mold and mildew
if saturated for long periods of time. Controlled Drying takes place in a heated Dry
Room using a combination of air circulation, dehumidifying processes and heat.
Here, rugs are allowed to dry for 12-24 hours.

5. Post Detailing
Post Detailing involves cleaning and restoring all fringes using a specially designed tool.
During this last step, all rugs are brushed and inspected for any remaining stains.